HeadsUp.social Social Synergy Network

Online Civility

By Craig Dunn, founder at HeadsUp.social.
  For social media to be enjoyable, useful and productive, we need to be civil and respectful of each other - especially when we disagree.
  Online civility brings nuance, new and expanded information, shared understanding. Good conversation is a fun, enriching, sharing and learning experience.
  Ad-hominem attacks such as insults and ridicule are just destructive and anti-social, indicators of missing empathy and intellectual ineptitude.
Don't do it! - My mother used to say:
"If you've got nothing helpful to contribute, just keep your trap shut!"
  Ouch! I must have said the wrong thing a time or two - here's what I've learned and how it applies to interactions on social media:
  • Don’t say anything you wouldn’t say to a person’s face.
  • Carefully monitor the tone of your contributions to the conversation.
  • Avoid being offended – instead be empathic and realize that any offense may not have been intended.
  • Stay on topic. Sometimes, it's fine when a conversation goes off topic, but do try to circle back and help the discussion fulfill its promise.
  • Be empathetic in your ability to listen to others even if you do not agree. Be open to persuasion to understand another’s point of view.
  • When in doubt on how to respond to someone’s post – wait 24 hours to respond or don't respond at all.
  • When nothing works - do nothing!
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